Terms and Conditions
Welcome to School Wear United! These Terms and Conditions ("Terms") outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before making a purchase.
1. General Information
1.1. About Us
School Wear United is a UK-based online retailer specialising in school uniforms and related accessories. Our registered address is:
School Wear United
3 Crown Dale,
London, SE19 3PB
Phone: 0844 740 1983
Contact us at info@schoolwearunited.co.uk or via WhatsApp for support.
1.2. Scope of Terms
These Terms apply to all users of our website, including those purchasing products or engaging with our services. They comply with the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and other relevant laws.
2. Placing an Order
2.1. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have parental/guardian consent.
- The details you provide are accurate and up to date.
2.2. Order Confirmation
Once you place an order, you will receive an email confirmation. This serves as acknowledgment of your order but does not constitute acceptance. We reserve the right to refuse or cancel orders due to:
- Stock unavailability.
- Pricing or listing errors.
- Suspected fraudulent activity.
2.3. Payment
We accept payments via major credit/debit cards, PayPal, Klarna, Amazon Pay, Apple Pay, and Google Pay. Payments are processed securely, and your payment information is not stored by us.
3. Delivery Policy
3.1. Delivery Timeframes
Delivery options and timeframes are outlined on our Delivery Information page. While we strive to meet these timeframes, delays may occur due to factors beyond our control (e.g., courier delays or peak periods). Orders are dispatched within 1–2 business days unless stated otherwise.
3.2. Free Delivery
Orders over £75 qualify for free Economy Delivery. Full details of delivery costs and upgrades are provided at checkout.
3.3. Tracking
Real-time delivery updates depend on the courier’s capabilities. School Wear United is not responsible for delays once the package has been handed to the courier.
4. Cancellations and Returns
4.1. Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items. To exercise this right, you must notify us via email or WhatsApp.
4.2. Exemptions
The following items are exempt from cancellation:
- Personalised or customised items.
- Products that are unsealed and unsuitable for return due to hygiene reasons (e.g., socks).
4.3. Return Process
To return an item, contact us to arrange a return authorisation. Items must be:
- Unworn and in their original packaging.
- Returned within 14 days of notifying us of your intent to return.
Return postage costs are the customer’s responsibility unless the item is faulty, damaged, or incorrectly supplied. Refunds will be processed within 14 days of receiving the returned item.
5. Product Information and Availability
5.1. Accuracy of Information
We strive to ensure product descriptions, images, and pricing are accurate. However, slight variations (e.g., colour due to screen settings) may occur.
5.2. Stock Levels
Products are subject to availability. If an item is out of stock, we will notify you promptly and offer an alternative or refund.
6. Customer Accounts
6.1. Account Creation
Creating an account is optional but recommended for faster checkout and access to order history.
6.2. Account Security
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorised access.
7. Liability and Indemnity
7.1. Limitation of Liability
School Wear United is not liable for:
- Indirect or consequential damages.
- Losses arising from delays or disruptions beyond our control.
7.2. Indemnity
By using our website, you agree to indemnify School Wear United against claims, damages, or expenses arising from your misuse of the site or breach of these Terms.
8. Privacy and Data Protection
We are committed to protecting your privacy. For details on how we collect, use, and store your data, please refer to our Privacy Policy.
9. Intellectual Property
All content on our website, including text, images, and graphics, is owned by School Wear United or licensed for use. You may not reproduce, distribute, or exploit any content without prior written consent.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes arising from these Terms will be subject to the exclusive jurisdiction of the English courts.
11. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of the site constitutes acceptance of the revised Terms.
If you have any questions or concerns about these Terms, please contact us at info@schoolwearunited.co.uk or via WhatsApp.